Refund Policy

Refund and Return Policy

Caribbean Chandlery
Last Updated: March 2025

Legal Disclaimer

This refund policy is subject to change without notice and applies to all purchases made through Caribbean Chandlery. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this refund policy. This policy does not affect your statutory rights under applicable consumer protection laws. In the event of any conflict between this policy and applicable law, the law shall prevail.

Caribbean Chandlery reserves the right to refuse returns that do not meet the criteria outlined in this policy or that we suspect involve fraud or abuse of our return policy.

General Return Policy

Standard Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of the delivery date for a refund or exchange.

Conditions for Standard Returns:

Item must be unused and in its original condition
Item must be in original packaging with all tags, labels, and accessories
Proof of purchase (receipt or order confirmation) must be provided
Item must not be on the non-returnable items list (see below)

Timeframe for Processing Refunds

Once we receive your returned item, we will:

Inspect the return within 3-5 business days
Notify you via email of the approval or rejection of your refund
Process approved refunds within 5-7 business days

Please note: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Types of Refunds

Full Refunds

You are eligible for a full refund (minus original shipping costs) if:

The item is defective or damaged upon arrival (we cover return shipping)
We shipped the wrong item (we cover return shipping)
The item is returned within 30 days in unused, original condition with all packaging

Partial Refunds

A partial refund (50-75% of purchase price) may be issued in the following circumstances:

Opened packaging but unused item - 75% refund
Minor cosmetic damage caused during return shipping - 50-75% refund
Missing accessories or documentation - refund amount reduced by replacement cost
Item shows signs of installation or attempted use - up to 50% refund (at our discretion)
Returns after 30 days but within 60 days - 50% refund for items in perfect condition

No Refund

No refund will be issued if:

Item is returned more than 60 days after delivery
Item has been used, installed, or modified
Item is damaged due to misuse or neglect
Item is on the non-returnable list
Return is not authorized by Caribbean Chandlery prior to shipping
Item fails inspection due to missing parts or excessive wear

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless defective:

Safety and Hygiene Items

Life jackets and personal flotation devices (PFDs) that have been worn
Safety harnesses and lifelines that have been used
Flares and pyrotechnic signals
First aid kits and medical supplies (once opened)

Marine Electronics and Electrical

Marine electronics that have been installed or show signs of installation
Electrical components that have been wired or connected
GPS and chartplotters once activated or registered
VHF radios once programmed with MMSI numbers
Software and digital products once downloaded or activated

Special Order and Custom Items

Special order items manufactured or sourced specifically for your vessel
Custom-cut materials (rope, chain, canvas, etc.)
Engraved or personalized items
Made-to-order parts

Consumables and Chemicals

Cleaning products and chemicals (once opened)
Paint, varnish, and epoxy (once opened)
Oil, lubricants, and fuel additives (once opened)
Sealants and adhesives (once opened)

Other Non-Returnable Items

Clearance and closeout items marked "Final Sale"
Intimate items (foul weather gear liners once worn)
Cut fabrics or materials
Used or installed parts (even if removed)

Defective or Damaged Items

Reporting Defects

If you receive a defective or damaged item, please contact us within 7 days of delivery:

Provide your order number
Describe the defect or damage
Include photos clearly showing the issue
Keep all original packaging

Our Response

For verified defective or damaged items, we will:

Provide a full refund including original shipping costs, OR
Send a replacement at no additional cost, OR
Offer store credit for the full purchase amount plus 10% (your choice)

We cover all return shipping costs for defective or damaged items.

Wrong Item Shipped

If we shipped the wrong item, please contact us within 7 days of delivery. We will:

Arrange for pickup or provide a prepaid return label
Ship the correct item at no additional charge
Expedite shipping if the error causes urgency

Return Process

How to Initiate a Return

Contact us first: Email [Insert Email] or call [Insert Phone Number] within 30 days of delivery
Provide details: Order number, item(s) to return, and reason for return
Receive authorization: We will provide a Return Authorization (RA) number and instructions
Ship the item: Package securely with RA number clearly marked on the outside

IMPORTANT: Returns without a Return Authorization number may be refused or delayed.

Return Shipping

Customer responsibility: You are responsible for return shipping costs for standard returns
Our responsibility: We cover return shipping for defective, damaged, or wrong items
Recommendation: Use a trackable shipping method and purchase shipping insurance for valuable items
Risk: You bear the risk of loss during return shipping unless we provide a prepaid label

Exchanges

We gladly accept exchanges for items of equal or greater value within 30 days of delivery. The item must meet all standard return conditions. If exchanging for a higher-priced item, you pay the difference. If exchanging for a lower-priced item, we will issue store credit for the difference.

Restocking Fees

A 15% restocking fee will be applied to:

Returns of special order items (if accepted)
Bulk or wholesale orders (10+ units of the same item)
Items over $1,000 (unless defective or our error)
Returns that require repackaging or refurbishing

Refused Deliveries

If you refuse delivery of your order, you will be responsible for:

Original outbound shipping charges
Return shipping charges
Any restocking fees applicable

A refund will be issued minus these costs.

Store Credit

Store credit is valid for 12 months from the date of issue and can be used for any future purchase. Store credit:

Does not expire if account remains active
Cannot be redeemed for cash
Cannot be transferred to another person
May be combined with other payment methods

International Returns

International customers are responsible for:

All return shipping costs
Any customs fees, duties, or taxes incurred during return
Currency conversion fees (refunds issued in original currency when possible)

Returns may take 3-6 weeks to process due to customs clearance.

Warranty Claims

Many products sold by Caribbean Chandlery include manufacturer warranties. For warranty claims:

Check if your item is under manufacturer warranty
Contact us for warranty claim assistance
We may direct you to the manufacturer for warranty service
Manufacturer warranties are separate from our return policy

For questions about returns or to initiate a return:

Email: info@caribbeanchandlery.com
Phone: [Insert Phone Number]
Hours: Monday - Saturday 8:30-4:30 AST

Please have your order number ready when contacting us.

This policy is effective as of March 2025 and supersedes all previous refund policies. Caribbean Chandlery reserves the right to modify this policy at any time.